Delivery and postage

We ship every WORKING day. Delivery for the LOVE IT online store is performed by Pošta Slovenije.

Each order placed through the store system will be processed within three working days after the order is placed. In the event that this is not possible for any reason, we will notify you.

Your order will go into production when we receive payment confirmation for the ordered products. Delivery time is 7 - 14 working days from payment.

When the products are ready, the package will be sent or. ready to take over. If delivery is not possible within the delivery time, the LOVE IT store informs the customer. The delivery partner is POŠTA SLOVENIJE, but the provider reserves the right to choose another delivery service if it will be able to fulfill the order more efficiently.

Delivery amount: When paying over € 100, postage is not charged and is covered by the LOVE IT store (company Fensifilc, Ives Kuplen sp). Postage or delivery costs in Slovenia amount to € 2.8, and to other countries (EU member states) € 8.

The

Product return / withdrawal from the contract

Product return from our offer

Pursuant to the provision of Article 43.č of the ZVPot, the consumer has the right to notify the company within 14 days of distance or off-premises contracts that he is withdrawing from the contract, without having to state the reason for his decision. In this case, the consumer may be charged only with the costs referred to in the seventh paragraph of Article 43.d of this Act.

In the event of withdrawal from the contract, the company shall return all received payments immediately or no later than 14 days after receipt of the notice of withdrawal from the contract.

In the case of sales contracts, the company may withhold the refund of payments received until the return of the returned goods. Refunds will be made as soon as possible and no later than 14 days after receipt of the returned goods.

The

If the consumer has already received the goods and withdraws from the contract, he shall return them or hand them over to the company or a person authorized by the company to take over the goods, immediately or no later than 14 days after the notification referred to in Article 43.č. The consumer is considered to return the goods on time if he sends them before the expiry of the 14-day return period.

The consumer is liable for a reduction in the value of the goods if the reduction in value is the result of conduct which is not necessarily necessary to establish the nature, characteristics and functioning of the goods. The consumer is not liable for the reduction of the value of the goods if the company does not inform him of the right to withdraw from the contract in accordance with point 4 of the first paragraph of Article 43 b.

The

Return of a custom-made product

The consumer has no right to withdraw from the contract in the case of contracts the subject of which is an article made according to the consumer's precise instructions, adapted to his personal needs and specific wishes (all deviations from standard products found in the LOVE IT store: adapted length, width, different choice of goods, printing, personalized products,…).

In the event that the user returns the product, it has already been used / washed and or for hygienic reasons it is not suitable for resale, the LOVE IT store (Fensifilc, Ives Kuplen sp) can claim compensation.

The

Complaint / actual error

The consumer may exercise his rights arising from a material defect if he notifies the seller of the defect within two months of the day on which the defect was discovered. The consumer must describe the defect in more detail in the error notice and allow the seller to inspect the item. The seller is not liable for material defects in the goods that appear after 6 months have elapsed since the thing was delivered. A defect in things shall be deemed to have existed at the time of extradition if it occurs within six months of extradition. The consumer's rights referred to in the first paragraph shall expire two years after the day on which he informed the seller of the material defect.

The

If the wrong products are delivered, the customer returns the delivered products and the provider will replace them with the appropriate ones free of charge. In this case, the provider covers the cost of postage. The bidder does not cover the cost of returning the advertised products, if no error was found on the part of the bidder. Originally delivered products can only be returned unused, undamaged and in the same packaging.

The

Return the originally delivered products unused, undamaged and in the same packaging, adequately protected against damage during transport - packed in packaging suitable for sending textiles.

The

If the delivered products do not meet the characteristics or. specifications of the ordered products (delivery of defective products), the buyer must notify the provider within eight days from the date of receipt of the product. The LOVE IT store (Fensifilc Ives Kuplen, sp) is not liable for defects that appear after six months have elapsed since the product was delivered. Consumer or the customer must describe the defect in more detail in the defect notification and allow the online store holder and the product manufacturer to inspect the product. In the case of a material defect, the consumer may, at his choice, request: the rectification of the defect or the refund of the amount paid in proportion to the defect or the replacement of the goods or the refund of the amount paid. More precisely, the right to assert material errors is regulated by the Consumer Protection Act.

The

The